Privacy Policy wintomic

wintomic ("we", "our platform") respects the privacy rights of every individual who uses our website and services. This Privacy Policy is drawn up to clearly explain the types of information we collect, the purposes for which it is collected, and the steps we take to protect your data.

By registering an account, making a deposit, or using any service provided by wintomic, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to continue using our platform.

This policy applies to all wintomic users regardless of how they access the platform — via a web browser on a personal computer, mobile phone, or any other device. Our platform operates under international licensing and complies with applicable data protection requirements.

wintomic collects your personal information through several means depending on how you interact with the platform. The categories of information we may collect include:

• Account registration information — full name, date of birth, mobile phone number, email address and the username you choose when registering.
• Identity verification information — a copy of your MyKad or a valid identity document, to meet responsible gambling regulatory requirements and age verification.
• Financial information — details related to the deposit and withdrawal methods you use such as Touch 'n Go eWallet, DuitNow, FPX, Boost, or cryptocurrency wallet addresses, to facilitate transaction processing.
• Game activity data — betting records, transaction history, game preferences and platform usage patterns.
• Device and technical information — IP address, browser type, operating system, screen resolution and login session information.
• Support communications — records of live chat conversations, emails and any requests you submit to our customer service team.

The information collected is used solely for the operation and improvement of wintomic's services. The main purposes for which data is used include:

• Processing new account registrations and verifying user identity in line with responsible gambling requirements, including age verification for users 21 years and above.
• Processing deposits and withdrawals securely, including transaction verification through available payment methods.
• Maintaining betting activity records for audit purposes, regulatory compliance, and resolution of any disputes.
• Sending important account-related notifications, including login confirmations, transaction alerts, and policy updates.
• Providing effective customer support when you contact us via live chat or email.
• Detecting and preventing fraud, money laundering, and activities that violate the platform's Terms and Conditions.
• Improving website functionality, user interface, and the overall gaming experience based on usage data.

wintomic will not use your information for any other purpose without obtaining your consent first, unless required by law or a competent authority.

wintomic understands that your privacy is a trust that must not be taken lightly. In general, we do not disclose your personal information to any third party except in the following situations:

• Payment service providers — the necessary transaction information is shared with the payment processors we use, solely to enable deposits and withdrawals to be carried out.
• Game software providers — game session data is shared with game platform providers for technical and troubleshooting purposes.
• Regulatory authorities — we may be required to disclose certain information to authorities related to licensing, law enforcement, or competent regulatory bodies when lawfully requested.
• Professional advisors — in specific contexts such as internal audits or legal advice, limited information may be shared with advisors bound by confidentiality obligations.

All third parties working with wintomic are required to comply with equivalent data protection standards. Confidentiality agreements are in place before any data sharing takes place.

We implement multiple layers of security controls to protect your personal information from unauthorised access, disclosure, alteration, or destruction. The security measures we use include:

• SSL/TLS encryption for all communications between your device and wintomic's servers.
• Password storage in hashed form that cannot be decrypted, using modern cryptographic algorithms.
• Role-based access controls, ensuring each staff member can only access data relevant to their duties.
• Continuous security monitoring and audit logs to detect any suspicious activity on our systems.
• Regular security testing and system vulnerability assessments to identify and address any risks early.

While we take all reasonable precautions, no system can be guaranteed to be entirely free from risk. You are also responsible for ensuring your wintomic account password is secure and not shared with anyone else.

wintomic retains your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for as long as required by applicable legal and regulatory requirements.

Financial transaction records and betting activity history are kept for the minimum period required by the relevant licensing and regulatory bodies. Identity verification information is retained to allow compliance audits to be conducted when needed.

Once your account is closed or has been inactive for the specified period, your data will be kept for the relevant regulatory retention period before being securely deleted or anonymised in accordance with our standard procedures.

wintomic uses cookies and similar technologies to improve the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Session cookies — used to maintain your login status during an active session and to ensure platform functions work correctly.
• Preference cookies — store your chosen settings such as interface language and display preferences.
• Analytics cookies — collect aggregated usage data to help us understand how users interact with the platform, without identifying any specific individual.

You can manage or disable cookies through your browser settings. Please note that some platform functions may be affected if certain cookies are turned off.

Due to the global nature of wintomic's operations, your personal information may be processed and stored on servers located outside Malaysia. Such data transfers are carried out using appropriate safeguards, including standard data transfer agreements and approved contractual clauses.

wintomic ensures that all cross-border data transfers comply with applicable data protection requirements and that an equivalent level of protection is maintained wherever your data is processed.