Terms and Conditions
wintomic Platform

In this terms and conditions document, the following words and phrases carry the meanings defined below unless the context requires otherwise:

• "wintomic" refers to the online gambling platform operating under international licensing, accessible at wintomic.app.
• "Member" refers to any individual who has registered a valid account on the wintomic platform.
• "Services" covers all games, sports betting, live casino, online slots, and any other facilities provided by wintomic.
• "Account" means the personal account registered by a Member to use the wintomic Services.
• "Account Balance" refers to the actual amount of money in a Member's account, excluding any bonus amounts or promotional credits subject to wagering requirements.
• "Bonus" refers to any promotional credits, free spins or other benefits granted by wintomic to a Member subject to specific terms and conditions.
• "Terms" means this entire terms and conditions document together with any updates made from time to time.

To register and use wintomic services, you must meet all of the following requirements:

• Be at least 21 years old on the date of account registration.
• Reside in a region where access to wintomic services is not prohibited by local law.
• Provide accurate, complete and current registration information including your full name, active mobile number and a valid email address.
• Not have had a previous account terminated by wintomic for breach of terms.
• Register for personal use only and not on behalf of any business entity or third party.

An individual may only hold one account. Registering multiple accounts by the same individual is a serious breach of these terms and may result in all such accounts being terminated and any balances within them forfeited.

Each Member is fully responsible for all activity that takes place through their account. These obligations include:

• Keeping the account password secure and not sharing it with any other party.
• Reporting any suspicious activity or unauthorised access to the account to wintomic customer support within 24 hours.
• Updating personal information whenever changes occur, in particular mobile number and email address.
• Not allowing any other party to use your account, even with your own permission.

wintomic will not be liable for any loss arising from a Member's negligence in maintaining the security of their account, unless such negligence is directly caused by a provable failure of the wintomic system.

wintomic supports the following deposit methods for the convenience of Members in Malaysia:

• Touch 'n Go eWallet — a widely used digital wallet among Malaysian users.
• DuitNow — instant transfer via mobile number or account number.
• FPX (Online Banking) — via local banks that support the FPX system.
• Boost — an alternative digital wallet for fast transactions.
• Cryptocurrency — supports USDT, BTC and ETH for Members who prefer digital assets.

The minimum deposit amount is RM10 for all payment methods above. wintomic does not charge any deposit processing fees. However, Members are responsible for any charges imposed by their own payment service providers.

Members may submit a withdrawal request at any time subject to the following conditions:

• The minimum withdrawal amount is RM100 per transaction.
• Withdrawals are processed to the same payment method used for the Member's original deposit as a standard security measure.
• Standard processing time is between 15 minutes and 2 hours after the request is approved by the wintomic finance team.
• Before a first withdrawal can be approved, the Member may be required to complete an identity verification process.
• Any winnings from bonus funds are subject to the specified wagering requirements before they can be withdrawn.

wintomic reserves the right to delay or reject a withdrawal request if there is suspicion of fraud, a breach of terms, or if the account is still under investigation. In such situations, the customer support team will contact the Member for further information.

wintomic offers various promotions from time to time. The platform's main welcome bonus is as follows:

• First deposit bonus of 100% up to a maximum of RM1,500.
• Wagering requirement: the total bonus amount must be wagered 20 times before any winnings from that bonus can be withdrawn.
• Calculation example: a Member deposits RM100 and receives a bonus of RM100, making the total balance RM200. The Member must meet a wagering requirement of RM100 × 20 = RM2,000 before the bonus funds are eligible for withdrawal.

Additional conditions that apply to all bonuses and promotions:

• A bonus may only be claimed once per Member and per household unless stated otherwise in the specific promotion terms.
• Any attempt to abuse the bonus system, including using multiple accounts to claim the same bonus, may result in all bonuses being cancelled and the account terminated.
• wintomic reserves the right to modify, suspend or end any promotion at any time without prior notice.
• Each promotion has its own validity period. Bonuses not used after that period will expire automatically.

All games available on the wintomic platform, including online slots, live casino (baccarat, roulette, blackjack, sic bo), sports betting, sportsbook and esports, are conducted in accordance with the official game rules of their respective providers.

• Game results that have been confirmed and recorded by the system are final and cannot be disputed.
• Any technical disruption that prevents a round or bet from being completed will be handled in accordance with the recovery policy set by the game provider.
• The use of automation software, bots or any tools that provide an unfair advantage is strictly prohibited.
• wintomic is not responsible for any service disruptions caused by internet connection problems on the Member's end.

For sports betting, the odds displayed may change before a bet is confirmed. Bets that have been accepted and confirmed cannot be cancelled except under exceptional circumstances such as event cancellation by the organiser.

wintomic offers a multi-tier VIP programme that rewards active Members. There are five (5) tiers in this programme:

• 🥉 Bronze — weekly cashback up to 0.2%
• 🥈 Silver — weekly cashback up to 0.5%
• 🥇 Gold — weekly cashback up to 0.7%
• 💎 Platinum — weekly cashback up to 1.0%
• 👑 Diamond — weekly cashback up to 1.2%

Members can move up tiers based on their gaming activity over time. Cashback is calculated weekly and credited directly to the Member's account. The cashback rates shown are maximum rates and the actual amount depends on the Member's activity and current tier.

wintomic takes all forms of fraud, manipulation or misconduct on the platform seriously. The following actions are considered serious violations:

• Registering multiple accounts under the same or different identities to obtain more bonuses.
• Using fraudulent payment methods or stolen credit card details to make deposits.
• Colluding with other members to manipulate game outcomes in poker or peer-to-peer games.
• Exploiting any technical bugs or system vulnerabilities to gain an unfair advantage.
• Filing a chargeback through a bank or payment provider after funds have been used for play.

If fraud or misconduct is confirmed, wintomic reserves the right to seize all balances in the account, void all related winnings, permanently close the account, and take appropriate legal action.

wintomic is committed to protecting the privacy and security of Members' personal data. Information collected during registration and use of the platform is used solely for the following purposes:

• Verifying the identity and age eligibility of Members.
• Processing deposits, withdrawals and financial transactions.
• Delivering customer service and account-related communications.
• Complying with legal requirements and financial crime prevention regulations.
• Improving the user experience on the wintomic platform.

wintomic will not sell or disclose Members' personal information to third parties for marketing purposes without the Member's written consent. For details on how data is managed, please refer to the Privacy Policy of wintomic.

To the extent permitted by law, wintomic will not be liable for:

• Any financial losses incurred by Members as a result of betting and gaming activity on the platform.
• Service disruptions or downtime caused by system maintenance, software upgrades, or events beyond our control.
• Indirect, consequential or punitive losses arising from the use of or inability to use wintomic's services.
• Acts or omissions of third parties including payment providers, game providers, or internet service providers.

wintomic's total liability to any Member under any circumstances will not exceed the amount deposited by that Member in the twelve (12) months preceding the claim.

Members may request closure of their account at any time by contacting the wintomic customer support team via live chat or email. Before the account is closed:

• All outstanding wagering requirements must be completed, or any bonus that does not meet the conditions will be cancelled.
• Real money balances (excluding bonuses that do not meet the conditions) will be processed for withdrawal according to standard procedures.
• Once the account is closed, the Member's personal data records will be retained for the period required by law.

wintomic also reserves the right to close or suspend an account without prior notice in cases of suspected fraud, serious breach of terms, or on the instruction of authorities. In such cases, the account balance may be held until the investigation is complete.

wintomic operates under an international licence and these Terms are governed by the laws of the relevant licensing jurisdiction. Any dispute arising in connection with these Terms or the use of the wintomic platform will be referred to the arbitration body appointed by the licensing authority, and the arbitration decision is final and binding on both parties.

Acceptance of these Terms by a Member does not reduce or override any rights the Member holds under consumer laws applicable in their territory.

If you have any questions, concerns or feedback regarding these Terms and Conditions, our team is ready to assist you through the following channels:

• Live Chat — Available 24/7 directly on the wintomic website in Malay and English.
• Support Email — [email protected]

The wintomic customer service team operates around the clock, seven days a week, to ensure your queries are addressed promptly.